Grievance Redressal Mechanism

AAVAS FINANCIERS LIMITED, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services, as well as the means to get their grievances redressed.

Step 1

Please visit the nearest AAVAS FINANCIERS LIMITED Branch and submit your complaints/grievance get your complaint logged in the "Complaint&Grievance Register" maintained at the branches (During the working hours from 9:30 A.M to 6:30 P.M). We will respond to your complaint within 15 days.

Step 2

If you are still not satisfied with the resolution you receive, or you don't receive any response within 15 days you can write, mail or call to the Nodal Officer of the company:
Ms. Pratibha Sharma (Nodal Officer)

AAVAS FINANCIERS LIMITED 
201-202, 2nd Floor, Southend Square
Mansarovar Industrial Area, Jaipur-302020
E-Mail ID: [email protected]
Office: +91 141-4659230
Mob: +91 8003999547
After examining the matter, we shall send the customer our final response or explain why it needs more time to respond and shall endeavor to do so within 15 days.

Step 3

If your complaint still remains unresolved within a period of 1 month, you may directly approach the National Housing Bank for redressal of your complaints at the below address:

National Housing Bank,
Complaint Redressal Cell
4th Floor, Core- 5A, India Habitat Centre,
Lodhi Road, New Delhi- 110 003 

The complainant can also approach the Complaint Redressal Cell by lodging its complaint at the link https://grids.nhbonline.org.in.