Privacy Policy

Aavas Financiers Limited values and respects the privacy of the people we deal with and is committed to protecting your privacy and complying with the Digital Personal Data Protection Act, 2023 and other applicable privacy laws and regulations.

This Privacy Policy describes how we collect, hold, use, and disclose your personal data, and how we maintain the quality and security of your personal data.

“Personal data” means any data about an individual who is identifiable by or in relation to such data.

The personal data we collect about you depends on the nature of your dealings with us or what you choose to share with us

The personal data we collect about you may include:

1. Identity & Contact Information
   • Name, address, Photograph, signatures, biometric data, date of birth, Age, Gender, copies of identity cards(ID), contact details including email id and phone number, address, previous names, maiden names, marital status, nomination, medical condition, origin, longitude & latitude, citizenship, nationality, residence, any legal or other identifiers like Permanent Account Number (PAN)/ Passport No./ Adhaar/ Voter ID/ or its equivalent, CTC, Work Experience, Bank Account details, financial background etc.
   
   
   • Data that identifies (whether directly or indirectly) a particular individual, such as information you provide on any forms, surveys, online applications, or similar online fields.
   
   
   • Name, Username and Password created on the platform
   
   
2. Financial details/circumstances
   • Bank account details, investments history, income details.
   
   
   • Information collected when you make or receive payments.
   
   
   • Other information such as information relating to occupation and financial situation such as employer’s name and address, if self-employed, type of account, and nature and volume of anticipated business dealings, bank statements, income tax returns, salary slip, contract of employment and signature.
   
   
3. Information you provide about others or others provide about you.
   • If you give information or data about someone else (for example, information or data about a spouse or financial associate provided during the course of a joint application with that person), or someone gives information about you, may be added to any Data that is already held about you and can be used in the ways described in this Privacy Policy.
   
   
   • Your Data from third party providers: In order to enhance our ability to provide relevant marketing, offers, and services to you, Data about you is obtained from other sources with your consent, such as email service providers, public databases, joint marketing partners, social media platforms, as well as from other third parties as appropriate.
   
   
   • Data of authorized signatories or authorized persons or representatives of non-individual applicants/ customers/ users of any services, whether direct or indirect.
   
   
4. Information from online activities.
   • Information about your internet activity is collected using technology known as cookies, which can often be controlled through internet browsers.
   
   
   • Your digital and electronic devices where various checks are performed are designed to ascertain and verify your residency to ensure we meet our regulatory obligations. These checks include identifying and collecting your location (with your specific permission) and the IP address your device connects from and the collection of information about your use of the website or mobile app (including device type, operating system, screen resolution, and the way you interact with us).
   
   
   • Information about your Internet browser, IP address, and information collected through tracking technologies.
   
   
   • Unique device identifier such as International Mobile Equipment Identity (IMEI) number, technical usage data, contact lists (in some cases where specific permission is obtained), technical data about your computer and mobile device including details regarding applications and usage details.
   
   
   • Information such as your fingerprint, etc. that you choose to provide to us. We will not collect your biometric information without your explicit consent
   
   
   • Generation and storing password or PIN in encrypted form.
   
   

Your data may be collected or processed through any of the following:

• When you submit the data to us, when you ask for submission for loan processing.
• When you use the Services/applications.
• When you apply for the loans, make enquiries or engage with us or with any other person where we are involved for any other person in the transaction concerning you.
• When you use our website and online services provided by us (including mobile applications) and visit our branches or offices.
• When you email or call or respond to our emails/phone calls or during meetings with our staff/employees or its service providers or representatives.
• When you or others give the Data verbally or in writing. This Data may be on application forms, in records of your transactions or if you make a complaint.
• From information publicly available about you. When you make Data about yourself publicly available on your social media accounts or where you choose to make the Data available through your social media account, and where it is appropriate to be used.
• Data collected through cookies.

By accepting this Privacy Policy or by applying for or using any Product (including where the initiation of any transaction is not directly with us but is with a relevant Processing) you agree that any person who submits any Data or part thereof to us or from whom we source the same (including Derivation), shall be deemed to have been authorized by you to submit such Data to us and you hereby further authorize the processing of any such Data by us or for us, for any of the purposes mentioned in this Privacy Policy.

Whether we’re using it to confirm your identity, to help in the processing of an application for any Products or to improve your experiences with us, your Data is always handled with care and the principles outlined in this Privacy Policy are always applied.

The information so collected, would be used to the extent required by us for providing our financial services, employment, availing services and internal processes, in a fair and reasonable manner.

• Evaluation for loan and/or other financial services,Processing & servicing of loan and/or other financial services
• Background verification — including identify verification, due diligence, etc.,
• Collection Process
  Recruitment related activities
• Employment life cycle processes
• For improving the website and its content,
• Determining, exercising or defending our legal rights in connection with legal proceedings (including any prospective legal proceedings)
• For Providing referral awards as a part of lead generation
• For vendor onboarding, verification & servicing

Our use of or processing of your personal data depends on the nature of service and your interactions with us.

Aavas Financiers Limited processes the information based on your consent, in order to process your Personal Information in certain situations.

We may share the Data with the following persons and/or in the following circumstances:

• With subsidiaries and/or affiliates (including third party(ies)) in an effort to bring you improved services across our products/applications, when permissible under relevant laws and regulations or with consent.
• With service providers, vendors, agents etc. who perform services for us or assist us/ our subsidiaries/ affiliates to operate the business or provide the Products or services (own or where we/ our subsidiaries/ affiliates distribute, refer or act as agent etc.), intermediaries or consultants.
• Entities or persons with whom we have tie-ups for the co-branded services, products or programs, any rewards programs or loyalty programs, any benefits, offers, features or any similar arrangements
• With co-lenders, co-originators, collaborators, and persons with whom the Aavas Financiers Limited may have a tie-up for any Products.
• Other third parties to comply with legal requirements such as the demands of applicable warrants, court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties.
• We may share your Data, without obtaining your consent or without intimating you: (a) with governmental, statutory, regulatory, executive, law-enforcement, investigating or judicial/ quasi-judicial authorities, departments, instrumentalities, agencies, institutions, boards, commissions, courts, tribunals, who ask for such Data including by way of an order, direction, etc; or (b) with any person, where disclosure is necessary for compliance of any legal or regulatory obligation. Wherever the Data is shared as above, we will not have control over how such Data is further processed by such authorities, persons, etc. (both under ‘a’ and ‘b’ above).
• Credit information companies, bureaus, fintech entities, Central KYC Records Registry, or service providers for the purposes of obtaining any reports, credit scores, credit information, scrubs, financial standing, fraud check, fraud probability, reference checks, due diligence, inspections, risk analysis etc.
• With any persons involved in Derivation.

Aavas Financiers Limited will take reasonable steps to ensure that the personal data that we hold about you is kept confidential and secure, including by

• Having robust physical security of our premises and databases / records.
• Taking measures to restrict access to only personnel who need that personal data to effectively provide services to you.
• Having technological measures in place (for example, anti-virus software, firewalls, encryption etc.,)

Information collected from you will be stored only on servers located within the geographical territory of India.

Cookies

Aavas Financiers Limited website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognize when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Aavas Financiers Limited website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and data about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including SMS and email. You consent to us sending you those direct marketing communications by any of those methods.

If you are not a customer, you may opt-out of receiving marketing communications from us at any time by sending communication to [email protected]

In addition, we may also use your personal data or disclose your personal data to third parties for the purposes of advertising, including online behavioral advertising, website personalization, and to provide targeted or retargeted advertising content to you including through third party websites.

You have rights to access & correct the data that we hold about you. If you believe that your personal data is inaccurate or incomplete, you have the rights to request for correction and please submit your request to [email protected]

In the event you wish to withdraw your consent to processing of your personal data, you may contact [email protected]

Post successful verification of your consent withdrawal request, Aavas Financiers Limited will suitably process it within reasonable time. Please note that Aavas Financiers Limited may continue to retain certain Data including personal data to comply with its legal and regulatory obligations. Withdrawal of consent may also impact certain Products or services being provided to you at the time.

We will keep the data we collect on our systems or with third parties for as long as required for the purposes set out above or even beyond the expiry of transactional or account based relationship with you in line with our data retention policy.

a) As required to comply with any legal and regulatory obligations to which we are subject,

(b) For establishment, exercise or defence of legal claims,

(c) As specified in this Privacy Policy,

(d) In accordance with specific consents.

Aavas Financiers Limited shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User. Aavas Financiers Limited is liable only for information that is sought by us during registration, application for job, etc. We are not responsible for any information that you share with us, which is not requested by us.

Our Services are not intended for children’s under the age of 18 years. We do not knowingly collect or process personal information from children below this age without parental/guardian consen.

If you have any questions regarding this Privacy Notice or the protection of your Personal Information, please contact the Grievance Officer as mentioned in Para 14 below.

In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer.

https://www.aavas.in/resource/grievance-redressal-policy

Aavas may change the data privacy practices and update this privacy policy as and when the need arises, and the same will be made available on the website. However, our commitment to protect the privacy of users will continue to remain.