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The use of digital payment methods has increased significantly in recent years. Digital payments have brought a lot of convenience, but with the rise in digital payments, fraudsters have been using innovative methods to defraud common people, especially those who are not entirely familiar with this modus operandi. Fraudsters use fraudulent calls, SMS, emails, instant messaging, OTPs, and offers to manipulate individuals into making payments into their accounts on the pretext of fake promises, impersonation, etc.

Aavas Financiers Limited presents Frequently Asked Questions (FAQs) in the public interest to create awareness among the members of the public, including our customers:

There are various ways through which a fraudster may approach you. The popular methods include calls, SMS, emails, instant messaging, one-time passwords (OTP), and Quick Response (QR) codes. They may present lucrative offers to manipulate you into transferring payments through digital modes.

• Requests for confidential personal information or payment via unusual methods like gift cards or UPI QR-Code Scanner, where the UPI QR-Code is in personal name or has unusual credentials.
• Fraudsters asking you to download software or apps, as they could be malicious and grant unauthorized access to your device.
• Calls demanding immediate payment or threatening consequences.
• Spam calls claiming you’ve won a prize or lottery you didn’t enter.

No, Aavas Financiers Limited never asks for confidential personal information such as Aadhaar number/username/password/credit card details/OTP or any other financial details over the phone, especially if you didn't initiate the call.

• If a call seems suspicious, question it. Scammers often use tactics to create a sense of urgency or fear to manipulate you.
• Never share confidential personal information such as Aadhar number/username/password/credit card details/OTP or any other financial details over the phone, especially if you didn't initiate the call.
• Consider using call-blocking apps or opt for the DND service with your service provider to filter out known scam numbers.
• Always verify the caller’s identity. Legitimate callers won’t mind providing this information.
• If you are unsure about a call, hang up and independently verify the caller’s legitimacy by contacting the company or person directly through official channels.
• Stay informed about the latest scam tactics and techniques used by fraudsters.

Please always refer to our official website www.aavas.in to get contact details or call us at 1800-20-888-20 or email us at [email protected].

Aavas Financiers Limited advises its customers to only pay EMI/PEMI by visiting the nearest branch or through our official website www.aavas.in or the Aavas Loan App.

Please report against such fraudsters to the cyber helpline number 1930 or visit www.cybercrime.gov.in for further guidance and support. Customers of Aavas Financiers Limited can also inform us at our customer care helpline number: 1800-20-888-20 or email us at [email protected].