Customer Service Executive

₹--As per Company Norms

Openings: 1

Minimum Qualification: Graduate

Experience: 0-3 Year

Location: JAIPUR DHER KE BALAJI

Department: Customer Service

JOB Posted By: Kanchan Sharma

Description

Job Summary: Performs the following responsibilities in order to manage customer’s inquiries in terms of resolving them and recommending the optimal solution.

Job Duties and Responsibilities:

Freshers can also apply, Female candidates are preferable.


1. Must reply to consumer inquiries by email, phone, text message.

2. Have to be detailed – oriented with the business to understand customer’s queries.

3. Need to escalate issues and seek advice when faced with complex issue/problems

4. Must be able to suggest improvement ideas that decrease time, improved accuracy or strengthen controls.

5. Maintain a record of customers’ interactions, and manage customer’s accounts.

6. Need to adhere to the communication protocols, regulations and guidelines.

7. Customers must be engaged and informed about the company’s product offerings.

Desired Skills