Grievance Redressal Mechanism

Step 1:

Any aggrieved Customer of the Company can take up the grievance with the concerned Branch Head of the Company (address of the branches are available on Company’s website) during the working hours from 9:30 A.M to 6:30 P.M.

If the complaint is unresolved at Branch level, the customers can also approach:

Customer care no:- +91-0141-6618888

Customer care E-mail id:- [email protected]

If a complaint has been received, Branch/ Customer Care cell shall endeavor to send a response within 15 days from date of receipt of complaint.

Step 2:

In case Branch/ Customer Care are unable to resolve the issue within 15 days, customers have the option the escalate the same to Nodal Officer designated to handle complaints and grievance

Ms. Pratibha Sharma (Nodal Officer)

201-202, 2nd Floor,Southend Square

Mansarovar Industrial Area, Jaipur-302020

E-Mail ID: [email protected]

Office: +91 141-4659230

Mob: +91 8003999547

Nodal officer shall endeavor to resolve the issue to the complainant’s satisfaction within 15 days.

Step 3:

After exhausting the above machinery/channels, if the customer is not satisfied or in case no reply is received within the stipulated time period of one month, customer may approach or write to National Housing Bank at the below address:

National Housing Bank,

Department of Regulation and Supervision,

(Complaint Redressal Cell)

4th Floor, Core- 5A, India Habitat Centre,

Lodhi Road, New Delhi – 110 003

The complainant can also approach the Complaint Redressal Cell by lodging its complaint at the link https://grids.nhbonline.org.in.

For any grievance related to credit bureau matters, customers are encouraged to provide their Customer Credit Reference Number (CCRN)