MIS Executive

₹--As per Company Norms

Openings: 3

Minimum Qualification: Graduate

Experience: 1-5 Year

Location: JAIPUR

Department: Customer Service

JOB Posted By: Chhavi Prakash Saxena

Description

MIS & Reporting

• Build and automate daily/weekly/monthly MIS and Dashboards for Customer Service and Retention functions.
• Prepare and publish updates with trendlines, and variance drivers.
• Set up early?warning alerts (spikes in complaints, unusual high flow of BT/closure requests) and share with functional team for action.

2) Analytics & Insights

• Conduct diagnostic analytics and translate insights into clear recommendations and track post?implementation impact.

3) Stakeholder Management & Enablement

• Share insights and conduct regular discussions with Customer Service and Retention teams.
• Work closely with Data Science and IT Teams for automation of MIS/Dashboards.

Requirements:

• Attention to Detail
• Data Management
• Good Communication Skills
• Back Office Operations with Hands on Experience in Advance Excel ( VLOOKUP, Pivot, MIS )

Desired Skills